Terms & conditions

General terms and conditions

Here you will find important information about the General Terms and Conditions of planet & you GmbH.

1. Our service

In order to offset the agreed amount of greenhouse gases, we purchase certificates from suitable climate protection projects and arrange for the certificates to be deactivated in the official register. In doing so, we only choose certificates that meet the Gold Standard* (or a comparable or better label) and belong to the class of VERs (Verified Emissions Reductions).

We buy certificates to cover our individual products within the first five working days of each month, the prerequisite being that we have aggregated at least 1,500 tonnes. Otherwise, after six months at the latest, we buy the amount of certificates corresponding to the total tonnes of CO2 aggregated by then.

The deactivation then takes place immediately. We regularly publish the volume of emission reductions on our channels, e.g. on our website or in social media. Upon request, we provide evidence of the decommissioning by submitting an extract from the register or comparable proof. There are no further claims for information regarding individual business transactions.

2. Payment and shipping

The following conditions apply:

2.1 Shipping conditions

Delivery takes place worldwide.

2.2 Shipping costs (including VAT):

Free of charge

2.3 Delivery of downloadable products

No shipping costs are applicable for download products (digital content that is not delivered on a physical data carrier).

Download products can be downloaded via a link sent by e-mail.

This e-mail with access data for carrying out the download will be sent after conclusion of the contract, as soon as payment has been received.

2.4 Delivery periods

If no other period is specified in the respective offer, the goods will be delivered within 1-2 working days in Germany (Germany) and within 2-4 working days after conclusion of the contract for deliveries abroad. Please note that no delivery will be made on Sundays and public holidays.

2.5 Accepted payment methods

For one-time payment products:

- Payment via Stripe (credit card)
- Klarna. Pay now
- Klarna. Slice it
- Klarna. Pay later
- SEPA direct debit
- Giro pay
- PayPal

For subscription products:

- Payment via Stripe ( credit card)
- Klarna. Pay now
- Klarna. Slice it

2.6 Payment processing

In return for our service, you will pay the agreed fees, which will be displayed upon conclusion of the contract and confirmed by e-mail. Either a one-off payment or a monthly fee ("subscription") is agreed. It can be terminated at the end of the billing period in each case; the regulations from the section "Termination" apply. The processing of payments is carried out by our contractual partner:

Stripe, Inc. 

510 Townsend Street 

San Francisco, CA 94103, USA

3.1 Shipping

The dispatch of our car sticker takes place after order and payment.

4. Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day of the conclusion of the contract. The revocation period expires when you use (stick on) the car sticker. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

4.1 The following applies to digital products:

I expressly agree that the execution of the contract will be started before the expiry of the withdrawal period. I am aware that my right of withdrawal expires with the start of the execution.

4.2 Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the car badge back intact.

4.3 Giving up the right of withdrawal

At your request, we shall immediately begin with the execution of the contract. You declare your express consent to this already with the conclusion of the underlying contract. In addition, you confirm your knowledge that you are hereby giving up your statutory right of withdrawal. This legal consequence is regulated in § 356 paragraph 5 of the German Civil Code.

5 Notice of termination

Both the customer and we have the right to terminate the contractual relationship without giving reasons at the end of the respective billing period (usually a one-month period).

6. Dispute resolution procedure

The EU Commission offers the possibility of online dispute resolution on an online platform operated by it. This platform can be reached via the external link http://ec.europa.eu/consumers/odr/. We are not obliged to participate in a dispute resolution procedure and unfortunately cannot offer participation in such a procedure.

7 Legal choice and place of jurisdiction

All legal relationships under these terms and conditions shall be governed by German law to the exclusion of the UN Convention on Contracts for the International Sale of Goods insofar as this can be effectively agreed.

Our registered office shall be the exclusive place of jurisdiction for all claims arising from business relations with fully qualified merchants. The same place of jurisdiction shall apply if the customer does not have a general place of jurisdiction in Germany, moves his place of residence or habitual abode out of Germany after conclusion of the contract or his place of residence or habitual abode is not known at the time the action is brought.

8. Severability clause

There are no additional agreements. Deviations from these terms and conditions or conflicting terms and conditions require our written and express consent. The parties shall replace an invalid provision by a provision which comes as close as possible to the economic purpose of the invalid provision and which is effective.

9 Future amendments to these General Terms and Conditions

We reserve the right to amend the provisions of these General Terms and Conditions at any time and without stating reasons, subject to the following provisions:

Amendments will be sent to the user by e-mail before they come into force. If the user does not object to the validity of the new GTC within six weeks after receipt of the e-mail, the amended GTC shall be deemed accepted. We will point this out separately with the message.

*The Gold Standard was launched in 2003 by WWF and other international non-governmental organisations to ensure that projects that reduce carbon emissions demonstrate the highest level of environmental integrity while contributing to sustainable development. With the adoption of the Paris Climate Agreement and the Sustainable Development Goals, we have established a best practice standard for climate and sustainable development interventions, the Gold Standard for the Global Goals, to maximise impact and create value for people around the world and the planet we share." (Source: goldstandard.org, 11.01.2021)